Jump the Queue. Get Help Faster
Move your request to the front of the queue and get a faster response — ahead of all standard support requests.
How this works: This service moves your request to the front of the queue for a faster response.
It does not guarantee a fix or additional support time.
How It Works
Purchase Express Support
One-off payment. No subscription.
Describe Your Issue
Use the chat or email with your receipt number.
Priority Response
We aim to respond within 15 minutes during business hours.
What You Get
- ✓ Priority queue — your request moves ahead of standard support
- ✓ Faster response — target response within 15 minutes (UK business hours)
- ✓ Direct communication — no automated replies
- ✓ Focused handling — your request is handled as soon as it reaches the front
Free Support
- — Response within 24 hours
- — Handled in order received
- — Chat and email support
- — Best effort resolution
Express Support
- ✓ Target 15-minute response
- ✓ Skip the queue — handled first
- ✓ Direct communication — no automated replies
- ✓ One request prioritised at a time
Skip the wait and get help when you need it most
Get Express Support
One-off payment. No subscription.
Valid for one support issue.
Payments are non-refundable once your request has been moved to the priority queue.
£9.95
Secure payment via Stripe. You will receive a receipt by email.
After purchase: Open the chat widget on any page and provide your Stripe receipt number. Your request will be moved to the priority queue and a support agent will respond as quickly as possible — typically within 15 minutes during business hours.
Business hours: Monday to Friday, 9am — 5pm (UK time)
Outside these hours? We will respond first thing next business day.
Need free support instead? Contact us here — we typically respond within a few hours.